OPENING HOURS Monday – Friday: 8.30am-4.30pm. (Closing times may vary so please check ahead) Appointments can be made from 8am via phone, or at any time via our website above.
Dr Andrew D’Souza MBBS FRACGP Dip Child Health Interests: Child Health, General Practitioner Dr Peter Nathan MBChB MSpMed FRACGP FSDrA Interests: Sports Medicine, General Practitioner Dr Simone Stubbs MBBS FRACGP Dip Child Health Cert Reprod Health Interests: Child Health, Sexual & Reproductive Health, Adolescent Health & Mental Health, General Practitioner
Registered Nurse:Leonie Practice Manager:Melissa Receptionists:Ellen, Priya & Isabella
FEES Please note that we are a private billing practice.
Please Check with Reception for the current Consultation Fee. There is a Medicare rebate of $37.60. Payment for your consult is required on the day of service.
Pension Card Holders and Children 12 & under are Bulk Billed.
Health Care Card Holders are given a discounted rate. Please check with Reception for the gap fee.
Procedures:Additional fees may apply for Procedures such as removal of lesions, biopsies and Implanon.
Please speak to our reception staff if you have any queries about fees.
If your consultation is likely to be complex or you have several issues to discuss, please advise reception so we can make a longer appointment.
If you are a new patient you will be requested to fill out a new patient information form which contains a series of personal identifying questions: DOB, Gender, Ethnicity, Phone, Address, Medicare Number & Concession Card details. The form also collects information such as who we should contact in an emergency, your consent for SMS reminders, your consent to staff phoning or writing to you regarding results, follow-up, recalls and reminders, personal history including allergies. From time to time we will check these details with you to ensure our information is current and correct. Please notify reception if your details have changed. We also request photo-ID for registration of new patients at the initial consultation (for children, parental ID is acceptable).
Follow-up of Results If your doctor requests tests or refers you to a specialist, you will be requested to make a follow-up appointment to discuss your results, and further treatment and options if necessary. If unsure, please ask your doctor at the time of the visit when to re-book. Please note: No results will be given out over the phone by reception staff. If your doctor has asked for you to phone for your results, these must be given to you by your doctor.
Communication Policy Our Doctors do not provide telephone consultations. All requests and test results need to be discussed at an appointment with the Doctor. A doctor is available during regular surgery hours for emergency advice. If the Doctor has requested that you phone him/her, a message will be taken for the Doctor to return your call.
Please note: It is the practice policy that we do not accept electronic communications from patients.
Telephone Requests for Prescriptions Script requests for a regular medication may be taken over the phone or via our website www.parkviewfamilypractice.com.au for a fee of $25. Please note that in some circumstances the Doctor may need to see you before prescribing a medication.
Privacy Our practice collects and securely stores personal health information, and safeguards its confidentiality and privacy in accordance with Australian Privacy Laws.
Feedback You are welcome to provide Feedback on any aspect of our Practice. Please leave your comments in a sealed envelope for Melissa, our Practice Manager.
Complaints If you have a complaint to make, please address it to Melissa, the Practice Manager in a letter. If you would like to make an external complaint, please contact the Health and Disability Services Complaints Office on 6551 7600, or you can request a complaint form from us. We request that you attempt to resolve your complaint with us first.
More information If you would like more information, please do not hesitate to speak to our reception staff or practice manager.
After Hours Medical Care:EMERGENCY CALL 000
Non-Urgent Medical Care
After Hours GP - Call our Locum Service (WADMS) on: 9321 9133
Attend SJOG Urgent Care Cockburn: 6174 6000
Cockburn Gateway Shopping Centre, Beeliar Drive SUCCESS WA 6164 7 days a week 8am – 10pm
Urgent Medical Care
Attend Fiona Stanley Hospital Emergency Department (Public): 6152 2222
11 Robin Warren Drive Murdoch WA 6150
Attend SJOG Hospital Murdoch Emergency Department (Private): 9438 9000
100 Murdoch Drive Murdoch WA 6150
Other Hospitals Emergency Departments:
Perth Children’s Hospital: 6456 2222 King Edward Memorial Hospital for Women: 9340 2222 Royal Perth Hospital: 9224 2244